Selecting the Right Retailer
Buying mobility equipment from a discount wheelchair store, either onsite or online, doesn't necessarily mean sacrificing quality for economy. When searching for a retailer, look for a company that features a wide range of manual and electric wheelchairs. You should also be able to choose from a good selection of mobility chair accessories, including seat cushions, trays, bags, mirrors, batteries, gloves and more.
A well-run wheelchair store will have experts on hand to address your specific needs during the buying process, as well as offer to help you with any problems that may occur after your purchase, including any needed repairs or parts.
A reputable retailer will also feature a generous return policy if you are not completely satisfied. Most stores give customers up to 30 days to make a return.
Always check with the Better Business Bureau (BBB) to ensure the retailer is in good standing with the watch-dog agency. You will be able to check the company's complaint history and see if it has a satisfactory record with the BBB. This includes documentation that the business has been in operation for at least 12 months and the retailer has a satisfactory complaint and resolution record.
This means that any complaints referred by the BBB have been properly addressed, there isn't an unusually large volume of complaints, and no government action has been undertaken questioning the company’s marketplace conduct.
You also may want to ask for shopping recommendations from healthcare providers, insurance companies and/or friends who have experience with retail mobility purchases.
Before you buy, always consult with your healthcare professional to ensure your mobility equipment purchase fully meets your individual needs.
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