Hotline for U.S. Travelers
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The role of the DOT hotline representative is to work with the airlines to facilitate compliance with the DOT’s rules for wheelchair travelers. The representative will the offer airlines customer-service solutions help resolve situations as they occur and ensure that disabled travelers' rights are respected.
In addition, disabled air travelers may call the hotline after a trip to voice a concern or complaint if they were not able to make contact in transit.
Printed copies of consumer information that details wheelchair travelers rights may be obtained by calling the DOT hotline.
Before embarking on a trip, travelers are advised to call their air carrier to provide advance notice for wheelchair assistance with boarding and deplaning -- and between connecting flights.
Related Articles:
Resources for Travelers with DisabilitiesBeach All Terrain Wheelchair
Caribbean Vacation Travel
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