Tips for Purchasing a
Wheelchair from an Online Retailer

There are growing number of online retailers for purchasing a wheelchair, scooter, ramp, or other mobility-related equipment. Many offer attractive, easy-to-navigate storefronts with photographs to help buyers compare various models and features.

While these e-commerce sites enable easy, convenient shopping from home, along with to-your-door delivery, you need to ensure you are buying from a reputable online seller with a track record of service and customer satisfaction.

To help you evaluate online retailers (for any type of product), consider the following before you click to make a purchase.

How long has the online retailer been in business?
What type and how many different brands are offered?
Are the names and contact information of the executives and key staff listed on the site?
Are there any negative claims with the Better Business Bureau or other watchdog organizations?
What type of warranties are offered with your purchase?
Is shipping included or is it extra?
How will you get your mobility equipment and products serviced?
What type and level of customer service is offered before and after the purchase?
Is there secure, private online ordering?
What happens if you don’t like your purchase or there is something wrong with it?
What is the refund policy?

In addition, see if the retailer offers expert counsel on different types of mobility equipment to assist you with your selection.

Of course, you also want to ensure you are getting quality, along with competitive pricing. Check out online reviews for the specific mobility equipment you are considering, as well as for the reputation of the seller. Take some time to research different retailers, comparing the same models and their pricing.