Tips for Buying a Wheelchair Online

It is always advisable to "test drive" your mobility chair before making a purchase. If you've had an opportunity to try out some chairs and know the brand and type you want to purchase, then buying a wheelchair online may be a convenient and cost-effective option.

Here are key questions to ask before making your online purchase.

• When was the company started? Look for established retailers who have long-standing reputations for quality, service and reliability.

• What brands and types of mobility chairs are available and does the retailer have the selection you want?

• Does the web site feature names and contact information of its executives and customer service staff? Check for a mailing address and phone numbers, in addition to online forms and email addresses.

• Is the company in good standing with the Better Business Bureau?

• What type of pricing is available and how does it compare to the same equipment elsewhere?

• Does the company offer guarantees and warrantees with your purchase -- and are these put in writing for your review prior to buying a wheelchair online?

• Does the price reflect shipping, handling, set-up, insurance and other related expenses (or are these add-ons)? Be sure the price you are given includes everything you need.

• What is the return policy in case you don't like the product, it wasn't what you expected, or there is something not working properly with the equipment?

• Does the retailer offer in-home set-up and training, as well as have a network of local agents who can service your mobility chair after the purchase?

• Does the online company have trained customer service agents and a toll-free number that you can call to speak with someone before making your purchase?

• Will the company provide you with references of previous purchasers whom you can contact to ascertain satisfaction levels?

• Does the online retailer offer secure, private online ordering?

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